A complete platform for managing virtual assemblies and community voting processes.

Features
• Secure platform for home owners association assemblies
• Real-time voting and results
• Real-time assembly quorum calculations
• Real-time owners assistance tracker
• Redis secure database and IP protection againts brute force attacks and DDOS
• Real-time IP montoring
• Real-time reporting and on-demand data verification
• No device? No problem, we provide tablets for registration
Results
• Home owners can attend and register virtually or physically to the assembly
• Transparent, fast and effective voting process
• Decrease assembly time from 3 hours to 1
• Promoted community and neighborhood integration
Technologies
• Python - Django - PostgreSQL - Redis - HTMX

Tool connected to openAI api for data extraction of an email inbox. The process will monitor an email inbox and extract its data to be processed by another User Interface

Features
• Extract structured data from incoming emails
• Data mining from emails
• Structured Data
• Streamlined for process intake
Results
• Automated an intake process based on email data
• Organized and robust data structures
• Simple, efficient and clean process
• Reduced Human Intervention
Technologies
• Python- Django - Bootsrap

A tool created to help citizens report events such as: Hazards, Concerns, Evaluations and Problems within their neighborhood.

Features
• No login required
• Fast and reliable database architecture
• Real-time map geo-localization
• Upload photos and reports
Results
• Enables residents and neighbors for an alternate channel to pin point critical problems
• Ease of use
• Simple, to the point interface
• Heat maps for admins
• Generates and provides additional data for local authorities
Technologies
• Python- Django - Bootsrap - OpenLeaf API - PostgreSQL

A tool that enables payroll teams aliviate heavy chores during the Payday

Features
• Automatic salary and deductions calculations
• Manage employee pay details
• Mass generate paystubs
Results
• Remove manual tasks
• Help payroll analysts concentrate on more important tasks
• Mitigate human error
• Consistent and structured data
Technologies
• Python- Django - PostgreSQL

Tool allowed project leaders and managers to carry out precise management of projects assigned to developers, providing better structure, sustainability, ease of use, and overall process organization.

Features
• Project age tracking (Start, Pause, In Progress)
• Role-based user management permissions
• Automatic email notifications
• Metrics dashboards connected to PowerBi
Results
• Removed over 1,500 manual tasks per year
• 95% improvement in request processing
• Structure of robust, sustainable, and efficient processes
• Increase in organizational adoption
Technologies
• Microsoft PowerApps Canvas - SharePoint - PowerAutomate - PowerBi - SQL

Led the development of an automation in Salesforce to track cases and streamline customer service. The process: log in, find list, detect new cases, auto-respond, and notify the assigned agent.

Features
• Automatic responses in cases
• Monitoring and tracking by customer service agents
• Tracking user interface
• Automated Reporting and Dashboards
Results
• Automated 98% of the original manual process
• Reduction customer wait times by 75% (Email cases and responses)
• Time returned to agents to focus on other tasks
• Increase in organizational adoption
Technologies
• Microsoft PowerApps Canvas - UiPath - PowerAutomate - PowerQuery

Developed a platform for internal course management, enabling managers and directors across business units to monitor and oversee employee progress and assigned instructional materials.

Features
• Role-based user management permissions focused
• Content management and course personalization
• Process Simplification and Automation
• Automatic email notifications
Results
• Removal of spreadsheets from original process
• Removal of manual and repetitive activities
• Improved user experience
• 100% improvement on the main business process
Technologies
• Microsoft PowerApps Canvas - SharePoint - PowerAutomate - SQL - PowerBi

Developed for managing mass email distribution. Initially, this activity lacked an effective process for sending information via email to external clients, resulting in inconsistencies and unnecessary workloads.

Features
• Dynamic email content generation
• Real-time process monitoring
• Human Error Mitigation
• Automatic email notifications
Results
• Mitigation of human errors during the delivery process
• 96% in time savings during the executiom process
• Improved user experience
Technologies
• VB.net forms - Microsoft Excel - PowerAutomate - SQL

A tool created for client profile registration, note tracking, and content management creation.

Features
• Customer Porfolio Management
• Role-based user management permissions
• Automatic email notifications
Results
• Broke siloed information, centralized data intelligence
• Removed and cut repetitive tasks
Technologies
• Microsoft PowerApps Canvas - SharePoint - PowerAutomate

A tool created to manage approval processes. It served as a reference point to distinguish between types of approvers and first- or second-level leaders, as well as to visualize the approval flow. When an approval was requested through the tool, the necessary flow was created for the type of approval, and stakeholders were notified via email alerts and internal messaging.

Features
• Creation and modification of approval records.
• Visualization of process owners.
• Robust Approval flow (start, pending, complete).
Results
• Removed spreadsheets for content tracking.
• 85% of improvement in content updates.
• 100% success in approval processes
Technologies
• Microsoft PowerApps Canvas - PowerAutomate - Outlook 365

Chatbot that enabled the centralization of common company-related questions and answers for the creation of various certificates.

Features
• Accessible through Microsoft Teams.
• Fast and context-aware responses.
• Personalized configuration.
Results
• 90% Increased productivity of certificate managers.
• Content centralization.
• Simplification of the information search method.
Technologies
• Microsoft PowerVirtual Agents - Teams

I had the opportunity to collaborate with the Japan sales support team, who requested an internal platform for documenting after-sales processes.

Features
• Content management for sales records.
• Task creation and tracking.
• Notes module and tracking of specific tasks.
• User audit report.
Results
• Centralization and organization of after-sales cases.
• Improved organization and distribution of after-sales cases.
• Reduced response time in after-sales cases.
• Reduction in SLA (Service Level Agreement).
Technologies
• Microsoft PowerApps Canvas - SharePoint - PowerAutomate - PowerBi - SQL

Proposal document response management.

Overview
• Ensure document quality and compliance with applicable laws of the target states.
• Coordinate the notarization process of the final document.
• Coordinate the physical delivery of the document via courier services (UPS, FedEx, or others).
• Manage the necessary legal services for the client's terms and conditions.
• Manage technical consulting services when required by the client’s needs.
• Define and maintain the visual guidelines of the final document: indexes, tables of contents, fonts, sizes, color palette, logos, images, and graphics.

Responsible for handling internal cases related to departmental management and access to internal company systems.

Overview
• Resolve internal cases for the creation of new business units, cost centers, departments, and manage employee transfers between organizations and departments.
• Resolve internal cases involving access issues to human resources systems.
• Provision new managers with the necessary access to internal HR and payroll systems.
• Track, redirect, and respond to case lists in PeopleSoft, and later in Workday.
Interdepartmental Collaborations
In addition to my core responsibilities in the role, I had the opportunity to implement automation initiatives and custom applications by analyzing internal processes that could be improved.
• Certificate Converter: This project stood out for its easy and fast process to manage multimedia files.
• Payslip Generator: This project was carried out in collaboration with the Payroll department, which had several areas for improvement in its processes.
Results
• Increased process productivity by 100%.
• Reduced time spent from 4 hours to 5 minutes.
• Elimination of repetitive tasks.
• Elimination of the previous unsupported and unscalable system.

Responsible for configuring servers, desktops, and laptops for the creation of purchase orders for various clients..

Overview
• Analyze and understand the client's requirements in the purchase order.
• Process and perform the necessary configurations based on client needs.
• Review and adjust quotes for the client's purchase order.
• Process and apply special modifications according to client instructions.